Do Not Sell My Personal Information

Privacy & Data Protection Policy

At Ceenwi, your privacy is our priority. We are fully committed to safeguarding your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable regulations. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information.

1. What We Collect

We may collect and process the following categories of personal data from you:

  • Identification Data: Name, date of birth, gender
  • Contact Data: Email address, phone number, shipping/billing address
  • Transaction Data: Order history, payment details (processed via secure third-party gateways)
  • Technical Data: IP address, browser type, device identifiers, location (via cookies or analytics tools)
  • Usage Data: Website interaction, preferences, saved items

2. How We Use Your Data

We process your personal data only for legitimate business purposes, including:

  • Fulfilling, processing, and delivering your orders
  • Responding to your inquiries and providing customer support
  • Sending service-related communications (order confirmations, shipping updates, etc.)
  • Improving website functionality, user experience, and product offerings
  • Detecting and preventing fraud or suspicious activity
  • Complying with legal obligations and regulatory requirements

We only retain your data for as long as necessary to fulfill these purposes unless a longer retention period is required by law.

3. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data to any third parties.

However, we may share your data with trusted third-party service providers solely to support business operations. These include:

  • Shipping partners (for order delivery)
  • Payment gateways (for secure transaction processing)
  • Email service providers (for communication and updates)
  • Analytics tools (to improve our services)

All third-party partners are contractually bound to protect your data and use it only as instructed by Ceenwi.

4. Your Rights Under the PDPA

You have the following rights concerning your personal data:

  • Right to Access: You may request access to your personal data held by us.
  • Right to Correction: You can request correction or updates to any inaccurate or outdated information.
  • Right to Erasure: You may request deletion of your data where it is no longer necessary or if you withdraw consent (subject to legal limitations).
  • Right to Object: You may opt-out of direct marketing at any time.
  • Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us via the details below.

5. Security Measures

We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. These include:

  • SSL encryption during data transmission
  • Restricted access to personal data
  • Regular security audits and software updates
  • Secure third-party payment processing

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

6. Use of Cookies

Our website uses cookies and similar technologies to:

  • Enable site functionality
  • Remember your preferences
  • Analyze site performance and user behavior

You may control the use of cookies through your browser settings.

7. International Transfers

Your data is stored and processed within Malaysia. In some cases, service providers located in other jurisdictions may access your data, but only under strict data protection agreements that ensure your rights are protected.

Store Name: Ceenwi

Email: info@ceenwi.com

Phone: +60142073959

Address: No. 3, Jalan Bangsar, KL Eco City Kuala Lumpur, Federal Territory of Kuala Lumpur 59200

Operating Hours: Monday to Friday: 09:00 AM to 18:00 PM (GMT+8)

Contact Form: Contact Page

We strive to respond to all inquiries within 24 business hours. Please note that responses may take slightly longer during peak periods or public holidays.