Billing Terms & Conditions

At Ceenwi, we are committed to providing a secure, transparent, and customer-friendly billing experience. This Billing Terms and Conditions page outlines how we process payments, protect your information, and ensure compliance with legal and regulatory standards.

Accepted Payment Methods

We currently accept PayPal as our sole method of payment at checkout. This allows our customers to complete their purchases easily and securely through one of the world’s leading online payment platforms.

Currency for Transactions

All purchases made on our website are processed in MYR (Malaysian Ringgit). The total amount charged to your PayPal account will be displayed in MYR during checkout.

Secure Payment

Your payment security is of the utmost importance to us. All transactions on our website are protected using SSL encryption, ensuring that your payment information is transmitted securely and remains confidential at all times. We do not store your payment details on our servers.

Shipping Policy Overview

We offer free shipping for all products within Malaysia. Orders are processed from Monday to Friday, with delivery estimated between 7 to 9 business days. For full details regarding order processing and delivery, please refer to our Shipping Policy.

Return & Refund Policy Overview

We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns and exchanges of new and unused products within 30 days of receipt. Return shipping is provided at no cost to you. For detailed information on how to initiate a return or request a refund, please visit our Return & Refund Policy.

Privacy Policy Overview

We take the protection of your personal data very seriously. All personal information collected during the billing and checkout process is handled in accordance with our Privacy Policy, which outlines how your data is collected, used, and safeguarded. We do not share your payment information with third parties except as necessary to process your transaction.

Google Merchant Center Compliance

Our store operates in full compliance with Google Merchant Center policies. We maintain complete transparency in our billing and checkout processes to ensure a secure and trustworthy shopping experience for our customers. All product prices, shipping costs, and return conditions are clearly displayed prior to purchase, in line with Google’s guidelines.

Need Help?

If you have any questions regarding our Billing Terms and Conditions or require further assistance, please do not hesitate to contact us. Our dedicated customer service team is here to support you.

Store Name: Ceenwi

Email: info@ceenwi.com

Address: No. 3, Jalan Bangsar, KL Eco City Kuala Lumpur, Federal Territory of Kuala Lumpur 59200

Operating Hours: Monday to Friday: 09:00 AM to 18:00 PM (GMT+8)

Contact Form: Contact Page

We strive to respond to all inquiries within 48 business hours. Please note that responses may take slightly longer during peak periods or public holidays.